How It All Began
After decades working with large and enterprise companies, Mark Mittentag and Keith Gazes came together to form User Friendly – a technology services firm focused exclusively on the needs of small businesses. For years, Mark had been overseeing a large in-house IT Department for a multi-billion dollar international corporation, while Keith was running an IT company on Wall Street that specialized in the needs of large firms. Upon meeting, it was clear that Keith and Mark shared a mutual love of sports – especially ice hockey, music and their families. After lengthy discussions, our Founders agreed that there was a significant gap in the IT industry for small businesses, and they worked to create a company that acts as a virtual IT department for small businesses – User Friendly Technology Services was born from that work.
Our Promise to You
Our goal at User Friendly is to provide you – a small business owner or representative – with the peace of mind that all of your technology needs are being handled quickly, efficiently and with prices that are in-line with the size of your company. We recognize that small businesses require a level of versatility that differs significantly from the needs of larger companies and enterprise corporations, and that the managed services approach that many larger firms have moved to is not conducive to the needs and budgets of most small businesses. With that in mind, we also offer our clients a guaranteed response time without any contract obligations or monthly fees.
Guaranteed Response Time
Peace of Mind
Your computer network systems are integral to the success of your business, and we focus on designing solutions that will meet your company’s specific needs. We recognize that no two companies are exactly alike, and have developed a consultative approach that analyzes your company’s existing technology while helping to plan for the future of your business.
We bring the human element to IT, and provide round-the-clock technical support from our dedicated team of technology professionals. You can be certain that whenever you reach out to User Friendly, regardless of the time of day, your call or email will be handled by an actual person – not an automated attendant or auto-response. We work to ensure that your interactions are as seamless as possible, and even our invoicing system makes it possible for you to pay securely on-line via credit card or ACH payment.
As tech consultants with over 40 years of experience, User Friendly Technology Services helps small businesses across the United States streamline their operations and gain a competitive edge. We focus exclusively on the needs of companies with 50 employees or less and understand the unique needs of small businesses. We look forward to joining your team as your virtual IT department.
To learn more about the strategies that make us unique, read about our approach to technology.
Learn More About Our Approach >
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